The simple-to-use ticketstor system allows London Aquarium visitors to book tickets in advance and skip the queues on arrival. Currently several hundred people each day are taking advantage of this service. All ticketstor bookings are within the same system as the front desk staff use and so printing off tickets for customers on arrival is a breeze.

Kevin Broome, Marketing Manager, says: “Since installing the ticketstor system (October 2007) it has removed the operational headaches that had been holding us back and more importantly has allowed us a greater flexibility in the ability to sell on-line, improving both visitor numbers and the visitor experience. Now we have this system we will be using its marketing capabilities to the full, to fully support and advise our marketing plans”

Louise Patience, Front of House Manager, says: “Its so simple to print off web tickets. The customer jumps the queue, gives us their reference number and out come the tickets.”

 

• London Aquarium
• Glasgow Science Centre